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Summary of Qualifications

• Extensive experience working with students from underrepresented and diverse backgrounds, with a strong focus on students with disabilities
• Strong working knowledge of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, its amendments, and the Fair Housing Act
• Strong working knowledge of electronic accessibility, WCAG 2.0 guidelines, and section 508 of the Rehabilitation Act of 1973
• Strong working knowledge of Universal Design
• Strong counseling and coaching skill
• Strong training and development skills
• Ability to effectively lead others
• Ability to effectively build and foster professional and collaborative relationships
• Ability to plan and coordinate projects and events on both small and large scales
• Ability to advocate for and create change on individual and systemic levels
• Strong problem solving, critical thinking and organizational skills, paying professional attention to detail
• Demonstrated commitment to diversity, equity, and inclusion
• Strong working knowledge of strategic and inclusive communication
• Strong working knowledge of a variety of teaching, training, and facilitation techniques and methods
• Working knowledge of evaluation and assessment methods
• Strong working knowledge many computer programs and software including Microsoft Office, Adobe Creative Suite, ClockWork, I-Sight, Google Apps, Campus Labs Baseline, WordPress, and various assistive technologies

Education

M.Ed. Education and Human Resource Studies
Colorado State University: Fort Collins, CO

May 2018

Specialization: Adult Education and Training

Graduate Research Project: Universal Design for Learning as a way of Accommodating Students with Disabilities in Postsecondary Education

B.A. Journalism and Media Communications
Colorado State University: Fort Collins, CO

May 2016

Relevant Work Experience

Accommodation Specialist, Student Disability Center
Colorado State University, Fort Collins, CO

August 2020 – Present, permanent full-time position, working 40 hours per week

• Conduct initial and follow-up appointments for students with disabilities
• Assess barriers that students encounter in the campus environment and recommend appropriate accommodations to remove barriers
• Disseminate accommodation to appropriate individuals
• Collect and review documentation of student’s disabilities
• Provide coaching and case management to students as needed
• Develop and maintain strong relationships with students, faculty, staff, and community members
• Work collaboratively with campus partners such as Assistive Technology Resource Center, Student Case Management, University Housing, Academic Advancement Center, and CSU Health Network to support students
• Work with faculty to ensure students are properly accommodated and that accommodations do not fundamentally alter course objectives
• Contribute to the development of office policies and practices
• Contribute to the work and efforts of the Student Diversity Programs and Services ISDPS) cluster
• Make referrals to campus and community resources to support student’s, academic, social, cultural, and personal needs
• Supervise Inclusive Community Assistant (ICA) and collaborate with University Housing staff to supervise and support ICA
• Manage a case load of 375+ students, keeping detailed and organized records for each student

Freelance Access Consultant

March 2018 – Present, varying hours

• Consult with individuals and organizations on the accessibility of physical environments and digital platforms
• Provide feedback on how to improve physical and digital accessibility and usability
• Offer educational opportunities and trainins to enhance knowledge and understanding of accessibility and disability inclusion principles

Tell Someone Program Aide, Support and Safety Assessment
Colorado State University, Fort Collins, CO

October 2019 – July 2020, temporary position, worked 40 hours per week

• Supported students and employees who may be struggling with their mental health, experiencing a crisis, been impacted by an incident of bias, or struggling in some way
• Received and reviewed telephone and online reports and used judgment to evaluate reported information to assess for risk factors and determine an appropriate response
• Directly outreached to individuals of concern to offer support and assisted them in navigating the resources available to them
• Managed a caseload of 300+ individuals of concern
• Provided coaching to support reporting parties as needed
• Collaborated with campus partners to coordinate outreach and support for individuals of concern
• Developed and maintained close relationships with campus partners including: Student Case Management, Student Disability Center, University Housing, CSU Health Network, Student Resolution Center, and Title IX Programs
• Maintained accurate and detailed records of reports to Tell Someone and Incidents of Bias, including outreach, communications, follow-up, and outcomes
• Served as a member of the Complex Needs Committee
• Checked-in with individuals of concern and follow-up to ensure that their individual needs are being met
• Presented trainings to CSU departments to better inform the community of the Tell Someone and Incidents of Bias Programs

Interim Coordinator, Disability Support Services
Front Range Community College, Fort Collins CO

August 2019 – October 2019, temporary position, worked 25-28 hours per week

• Conducted intake appointments with FRCC students with disabilities, and follow-up appointments as needed
• Determined and implement appropriate accommodations to provide student’s equal access to the learning environment
• Collected and review documentation of student’s disabilities
• Made appropriate referrals for learning evaluations, counseling support, and tutoring services
• Worked with faculty to ensure students are properly accommodated and provided equal access
• Assisted with creating accommodation letters and handling intake paperwork and documentation while maintaining confidentiality of student information.

Special Assistant to the Student Success Initiatives,
Academic and Student Affairs
Colorado State University, Fort Collins CO

October 2018 – May 2019, temporary position, worked 15-20 hours per week

• Support the Vice Provost for Undergraduate Affairs and Assistant Vice President for Student Success with student success projects
• Conduct research on trends and best practices related to student success
• Collaborated with Interim Vice President for External Relations to develop the Student Success Initiatives website
• Analyzed student success data and create summary reports
• Assisted with other projects as needed

Administrative Assistant
Assistive Technology Resource Center
Colorado State University, Fort Collins CO

May 2018 – May 2019, temporary position, worked 10 hours per week

• Answered phones, made appointments, returned emails, greeted visitors, etc.
• Managed confidential student information and records in office database, following FERPA and HIPPA guidelines
• Collaborated with Campus Recreation to create Braille labels to enhance the accessibility of equipment
• Assisted in developing a toolkit for incorporating accessibility principles into the curriculum of computer-based classes
• Created assistive technology quick start guides
• Represented the office at resource fairs and other campus events
• Assisted with other projects as needed

Office Assistant
Student Disability Center
Colorado State University, Fort Collins, CO

May 2018 – May 2019, temporary position, worked 15-20 hours per week

• Redeveloped and updated office website using WordPress
• Developed and designed website content
• Ensured website was compliant with WCAG standards and is fully accessible
• Ensured website followed institution branding and communication standards
• Researched best practices for presenting website content
• Evaluated effectiveness of the website and made adjustments based off of user feedback and website analytics
• Assisted in managing office social media accounts
• Created social media campaign to promote 40^th anniversary celebration of the SDC
• Assisted with and represented the office during summer new student orientation

Graduate Assistant
Student Disability Center
Colorado State University, Fort Collins, CO

July 2016 – May 2018, hourly position, worked 30+40 hours per week

While attending graduate school I continued to work at the SDC 30+ hours a week designing programs and supporting students. My duties included the same duties as a student intern with the additional duties of:

• Developed, organized, and assessed innovative programs and events focused on supporting student development and retention, as well as disability and diversity awareness
• Developed, implemented, and facilitated a series of workshops designed to support new students transitioning into college
• Developed, implemented, and facilitated bi-weekly “Disability Dialogues” program
• Provided one-on-one academic coaching to students
• Assessed student needs and referred them to appropriate campus resources
• Provided thorough training to student staff on front office operations and provided additional support to front desk staff
• Assisted with interviewing and selection of new student staff
• Conducted office policy review
• Represented the office during resource fairs, admitted student days, and other campus events
• Managed confidential student information and records in office database, following FERPA and HIPPA guidelines
• Assisted with office rebranding initiatives
• Assisted with office annual program review
• Assisted in managing office social media accounts

Student Intern
Student Disability Center
Colorado State University, Fort Collins, CO

August 2013 – July 2016, hourly position, worked 10-15 hours per week

• Created a welcoming space that students could feel comfortable approaching and discussing personal, educational, and societal issues related to their disability
• Worked closely with students with a wide range of disabilities
• Coordinated meetings between professional staff and students
• Facilitated clear communication between professional staff and students
• Helped manage electronic calendar and records system

Leadership Experience and Campus Involvement

Volunteer, Student Resolution Center Investigation Team

February 2019 – Present

• Assist the SRC with investigating reports of conduct violations by student groups and organizations
• Conduct one-on-one interviews with students to gather information
• Provide summary of interviews to SRC staff so decisions can be made

Member, Complex Needs committee

October 2019 – July 2020

• Supported students who have complex needs such as students on the Autism Spectrum, students with traumatic brain injuries, severe mental health conditions, etc.
• Collaborated with representatives from Student Case Management, Student Disability Center, University Housing, Student Resolution Center, CSU Health Network and Center for Community Partnerships to brainstorm ways to support students

Member, Inclusive Physical and Virtual Campus committee

January 2019 – Present

• Collaborate with representatives from Facilities Management, Office of the Vice President for Diversity, University Housing, and the Assistive Technology Resource Center to promote a campus environment that is inclusive both physically and virtually
• Continue working to inform and advise departments looking to renovate or build new physical or virtual spaces on campus about the policies around accessibility
• Assist in the development of inclusivity standards
• Provide guidance to campus on how to create inclusive physical and virtual spaces, events, and programs

Navigator/Coach, U-Turn

Various Semesters

• Meet with students regarding their academic and personal concerns and guide them to individualized, appropriate campus resources to help improve their academic performance.
• Help students develop SMART goals to improve their academic performance.

Volunteer, Rams Care Outreach Campaign

April 2020

• Outreached to students to check-in with them and about how they were adjusting to remote learning/online classes during the COVID-19 Pandemic
• Offered support to students who were struggling and helped connect them with resources for suppor

Chair, President’s Multicultural Student Advisory Committee (PMSAC)

August 2016 – May 2018

As the chair of PMSAC I shared the same duties as regular members with the additional responsibilities of:

• Facilitated bi-weekly meetings
• Provided strong leadership to the committee
• Provided communication about committee business to members
• Worked in collaboration with committee advisors and campus administrators through the Office of the President, Office of the Vice President for Student Affairs and Office of the Vice President for Diversity to ensure the success of the committee

Member, President’s Multicultural Student Advisory Committee (PMSAC)

August 2014 – May 2018

• Served as a representative for the disabled student community on campus
• Discussed issues facing students from marginalized and underrepresented identities and advised campus administration on them
• Strived to make the campus a more inclusive and accessible environ

Member, President’s Commission on Diversity and Inclusion

August 2016 – May 2018

• Represented the President’s Multicultural Student Advisory Committee (PMSAC)
• Discussed issues on campus related to diversity and inclusion and made recommendations to the university administration on how to improve the campus related to these matters

Member, Committee for Disabled Student Accessibility

August 2013 – May 2018

• Voted on proposals to allocate funding to projects and programs that make campus a more accessible environment.
• Projects funded by the committee include: purchasing assistive technology for campus library, funding accessible vehicle for on-campus transportation of students with disabilities

Professional Development

Diversity, Equity, and Inclusion Trainings/Webinars

Ongoing

• Participate in various trainings/webinars related to diversity, quality, and inclusion in higher education.

Disability Inclusion and ADA Compliance Webinars

Ongoing

• Participate in various trainings/webinars related to best practices for inclusion of those with disabilities and compliance with the Americans with Disabilities Act

Supervisor Development Certificate

In Progress

• In the process of completing the Supervisor Development Training Certificate offered through CSU’s office of Talent Development

ELEVATE Student Supervisor Certificate Program

In Progress

• In the process of completing the ELEVATE Student Supervisor Certificate offered through the CSU Career Center

TILT Summer Conference, First Four Weeks Track

May 2019

• Participated in the First Four Weeks track of the summer conference. Track focused on best teaching practices and inclusive pedagogy to foster student success in the first four weeks of the semester

LGBTQ+ Safe Zone Training

December 2018

• Completed a three-hour training hosted by the Pride Resource Center intended to help reduce homophobia, transphobia and heterosexism

Supporting Undocumented Students

October 2018

• Participated in a session focused on how to support undocumented students, as part of the 2018 CSU Diversity Symposium

WebAIM Electronic Accessibility Training

September 2018

• Participated in an eight-hour training on electronic accessibility hosted by WebAIM from Utah State University.

Association of Higher Education and Disability (AHEAD) Virtual Conference

July 2017 and July 2018

• Participated in the virtual track of the annual AHEAD summer conference. Virtual track features over 20 hours of presentation and sessions from the conference

Selected Presentations

Jacoby, M., Tiner, J. (2020, October). Let’s Do It…Talk About Sex Positivity through a Disability Lens. Presentation was given during the 2020 Diversity Symposium, Fort Collins, CO.

Tiner, J., Turnquist, M. (2020, October). Disability in the Workplace. Presentation was given twice in celebration of National Disability Employment Awareness Month, Fort Collins, CO.

Otter, B., Tiner, J. (2020, January). Going Beyond PowerPoint: How to Give Inclusive and Engaging Presentations. Presentation was given during The Institute for Learning and Teaching’s (TILT) 2020 Professional Development Institute, Fort Collins, CO.

Swanson, A., Tiner, J. (2020, January). More than Memes and GIFs: Creating Accessible Social Media Content. Presentation was given during The Institute for Learning and Teaching’s (TILT) 2020 Professional Development Institute, Fort Collins, CO.

Tiner, J. (2019, February). Disability as a Social Identity. A guest lecture presentation for the Colorado State University Assistive Technology Resource Center staff, Fort Collins, CO.

Tiner, J. (2018, October). Web Accessibility and Universal Design. A guest lecture presentation for the Colorado State University Adult Education and Training program students and faculty, Fort Collins, CO.

Tiner, J. (2018, October). “What’s Wrong with You?”: A Critical Look at Disability Microaggressions. Presentation was given during the 2018 Colorado State University Diversity Symposium, Fort Collins, CO.

Lavey, S., Tiner, J. (2018, July). Assistive Technology Basics. Co-presented to members of Colorado Brain Injury Alliance on different assistive technology solutions for individuals with traumatic brain injuries. Fort Collins, CO.

Tiner, J. (2017, October). Inspiration Porn and Super Crips: A Critical Look at Disability in Popular Media. Presentation was given during  the 2017 Colorado State University Diversity Symposium, Fort Collins, CO.

Tiner, J. (2017, April). Creating Accessible Programs. Presentation for the Colorado State University Residence Hall Association senate, Fort Collins, CO.

Penfield, A., Tiner, J. (2017, February). Disability as a Social Identity. Co-presented for the Colorado State University Native American Cultural Center’s peer mentoring class, Fort Collins, CO.